Refund policy

At Best Shoes, customer satisfaction is our top priority. If you are not completely satisfied with your purchase of our footwear, we offer a transparent and hassle-free return policy.

 Return Window

You have 30 days from the date your item was delivered to request a return.

 Item Condition Required for Return

To be eligible for a return, your item must be in new, resalable condition. This means:

  • The shoes must be unworn, unused, and show no signs of being worn outdoors. We recommend trying on shoes on a carpeted surface to avoid scuffing the soles.
  • The item must be returned in its original packaging, including the original shoe box, dust bags, and any protective materials.
  • All original tags must be attached and intact.
  • Any accessories included with the shoes (like extra laces or shoehorns) must also be returned.

Please Note: Returns that show signs of wear (such as creasing, scuffed soles, dirt, or other damage) or do not have the original packaging will not be accepted and will be sent back to the customer at their expense.

How to Initiate a Return

  1. Email our support team at support@bestshoes.us with your Order Number and a clear reason for the return.
  2. Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and a return shipping label (if applicable based on the conditions below).
  3. Return Method: By Mail only.
  4. Return Label: You will receive instructions via email on how to Download and Print your return label.

 Return Shipping Costs

We handle return shipping costs based on the reason for the return:

  • Defective, Damaged, or Incorrect Products:
    If you receive a product that is defective, damaged during transit, or is not the item you ordered, Best Shoes will cover the entire return shipping cost. We will provide you with a prepaid return label, so there is no cost to you.

  • Fit or Size Issues (Worry-Free Fit Guarantee):
    We understand that fit and sizing can be tricky when shopping online. If you’re returning an item because it doesn’t fit, you ordered the wrong size, or it isn’t comfortable, Best Shoes will cover the entire return shipping cost. We’ll provide you with a prepaid return label, so you can return the item with confidence and zero hassle.

  • Change of Mind:
    If you’re returning an item simply because you’ve changed your mind (for example, you no longer want the item or selected the wrong style), the customer is responsible for the actual return shipping cost.

 Restocking Fee

We believe in a simple and fair policy. We do not charge any restocking fees on returns.

$0.00 Restocking Fee

Exchanges

We offer exchanges for eligible items.

To request an exchange for a different size, style, or product, please contact our customer support team.

  • Exchange requests must be made within the 30-day return window

  • The original item must be returned before the replacement is shipped

 Refund Process

  • Once your return is received and inspected at our facility, we will send you an email to notify you of the status of your return.
  • If your return is approved, your refund will be processed automatically.
  • A credit will be applied to your original method of payment.

Timeline: Please allow up to 7 business days after we receive the item for the refund to be processed and appear in your account. Processing times may vary depending on your bank or credit card company.

Contact Information for Returns

For any questions or to initiate a return, please contact us:

Email: support@bestshoes.us
Phone: +1 (213) 746-7565

Store Location: 737 E Pico Blvd, Los Angeles, CA 90021, United States

Store Business Hours: 

  • (Mon To Fri) 8 AM–5:30 PM
  • Saturday: Closed Sunday: Closed (PST)

Response Time: We respond within 24 hours.