FAQ's

Welcome to Best Shoes! We've compiled a list of our most frequently asked questions to help you with your shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact us.

Ordering & Payment

1. How do I place an order?
Simply browse our collection, select your desired item and size, and click the "Add to Cart" button. When you're ready, navigate to your cart and click "Checkout." Follow the prompts to enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept?

Accepted Payment Methods

For your convenience, we accept the following payment methods:

Credit & Debit Cards:
You can easily pay using any major credit or debit card. We accept:

  • Visa
  • MasterCard
  • American Express (Amex)
  • Discover
  • Diners Club
  • Elo
  • JCB
  • Union Pay

Digital Wallets:
For a quick and secure checkout, we support popular digital wallets:

  • Amazon Pay
  • PayPal
  • Shop Pay
  • Google Pay
  • Apple Pay

Cryptocurrency:
As part of our commitment to modern payment solutions, we also accept:

  • USDC

3. Is my payment information secure?
Absolutely. Your security is our priority. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers; they are processed securely by our third-party payment gateway.

Products & Sizing

4. Are your shoes made from real leather?
Yes. We specialize in footwear crafted from genuine, high-quality leather. We are committed to providing products that are both durable and stylish.

5. How do I find the right size?
Each product page includes a "Size Guide" with detailed measurements. We recommend measuring your feet and comparing them to our guide to ensure the best fit. If you are between sizes, we generally suggest choosing the larger size for comfort.

6. How should I care for my leather shoes?
To prolong the life of your leather shoes, clean them regularly with a soft, damp cloth. Use a quality leather conditioner periodically to keep the leather supple. If your shoes get wet, allow them to air-dry at room temperature, away from direct heat sources.

Shipping & Delivery

7. How much does shipping cost?
We are pleased to offer FREE standard shipping on all orders within the United States.

8. How long will it take to receive my order?
The total estimated delivery time is 5 to 9 business days. This includes:

  • Handling Time: 1-3 business days (Monday-Friday) to process and pack your order.
  • Transit Time: 4-6 business days (Monday-Friday) for delivery by the carrier.

Our order cut-off time is 3:00 PM (PST). Orders placed after this time will be processed the next business day.

9. Can I track my order?
Yes. Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number. You can use this number to monitor your package's journey on the carrier's website.

10. Do you ship internationally?
Currently, we only ship to addresses within the United States.

Returns & Refunds

11. What is your return policy?
You can return any item within 30 days of delivery. The item must be in new, unworn condition and in its original packaging. For full details, please review our Return & Refund Policy.

12. How do I start a return?
To initiate a return, please email our customer support team at support@bestshoes.us with your order number and the reason for your return.

13. Who pays for return shipping?

  • We handle return shipping costs based on the reason for the return:

    • Defective, Damaged, or Incorrect Products:
      If you receive a product that is defective, damaged during transit, or is not the item you ordered, Best Shoes will cover the entire return shipping cost. We will provide you with a prepaid return label, so there is no cost to you.

    • Fit or Size Issues (Worry-Free Fit Guarantee):
      We understand that fit and sizing can be tricky when shopping online. If you’re returning an item because it doesn’t fit, you ordered the wrong size, or it isn’t comfortable, Best Shoes will cover the entire return shipping cost. We’ll provide you with a prepaid return label, so you can return the item with confidence and zero hassle.

    • Change of Mind:
      If you’re returning an item simply because you’ve changed your mind (for example, you no longer want the item or selected the wrong style), the customer is responsible for the actual return shipping cost.

14. How long does it take to receive my refund?
Once we receive and inspect your return, we will process your refund. Please allow 7 business days for the credit to appear on your original method of payment.

General Questions

15. Do you have a physical store I can visit?
Yes, we do! You are welcome to visit our store in Los Angeles at:
 737 E Pico Blvd, Los Angeles, CA 90021, United States

16. How can I contact you?
Our customer support team is happy to help. You can reach us via:

Email: support@bestshoes.us
Phone: +1 (213) 746-7565

Store Business Hours: 

  • (Mon To Fri) 8 AM–5:30 PM
  • Saturday: Closed Sunday: Closed (PST)

Response Time: We respond within 24 hours.