Privacy policy

Last Updated: April 09, 2026

1. Introduction

Welcome to Best Shoes ("we," "us," "our"). We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect fall into two categories:

A. Information You Provide to Us:

  • Personal Identification Information: Name, shipping address, billing address, email address, and phone number when you place an order or create an account.
  • Communication Information: Information you provide when you contact our customer support, including the content of your messages.
  • Payment Information: When you make a purchase, your payment details are processed by our secure third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card number on our servers.

B. Information We Collect Automatically:

  • Device and Usage Information: When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages you visited.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities, preferences, and to help our website function correctly. Cookies help us personalize your experience and analyze our website traffic.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your transactions, manage your orders, and ship products to you.
  • To Communicate with You: To send you order confirmations, shipping updates, and respond to your customer service inquiries.
  • For Marketing and Promotions: To send you newsletters, special offers, and other marketing communications, but only if you have opted-in to receive them. You can opt-out at any time.
  • To Improve Our Services: To analyze how our customers use the website, to improve our website design, product offerings, and overall customer experience.
  • For Security and Fraud Prevention: To protect our website, customers, and business from fraudulent activities.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • With Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processing, shipping carriers (USPS, UPS, FedEx, DHL), and email marketing providers. These providers only have access to the information necessary to perform their functions.
  • For Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request from a public authority (e.g., a court or government agency).
  • For Business Transfers: In the event of a merger, sale, or acquisition of our company, your personal information may be transferred as part of the business assets.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website is secured with Secure Socket Layer (SSL) technology to encrypt information you transmit to us. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You may review and update your account information at any time by logging into your account.
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send you.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

7. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include:

  • The Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
  • The Right to Delete: You have the right to request the deletion of your personal information that we have collected.
  • The Right to Opt-Out: We do not sell personal information.
  • The Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@bestshoes.us
Phone: +1 (213) 746-7565

Store Location: 737 E Pico Blvd, Los Angeles, CA 90021, United States

Store Business Hours: 

  • (Mon To Fri) 8 AM–5:30 PM
  • Saturday: Closed Sunday: Closed (PST)

Response Time: We respond within 24 hours.